Friday, June 17, 2016

New mobile phones loyalty rules already in July – News Journal

telecommunications operators will be required to offer contracts without any loyalty or contracts with 6:12 months of loyalty in option to the maximum retention of 24 months, from mid-July.

“the companies that provide electronic communications services accessible to the public must offer all users the possibility to conclude contracts without any loyalty, as well as contracts with 6:12 months retention period for each benefit granted the user, “reads a law published today in the Official Gazette, which was promulgated by the President of the Republic just over a week.

the law enters into force within 30 days but have immediate effect as regards the prohibition to companies oppose the complaint (the end) of contracts “on the initiative of subscribers, based on the existence of a period of loyalty, or require any charges for breach of a loyalty period, if they do not have proof consumer will manifestation “.

the law also states that the undertakings providing public communications networks or electronic communications services cover lower values ​​for early termination of contracts and those who establish with their subscribers periods of retention are required to provide them “at the time and whenever requested” all information relating to the remaining term of his contract and the value associated with the early termination of the same.

in with regard to contracts that establish a loyalty period, telecom operators shall, in the case of telephone celebration, the recording of telephone calls throughout the agreed duration of initial or subsequent, plus the corresponding period of limitation and prescription .

Since the total length of the commitment period in electronic communications services to provide consumer contracts may not exceed 24 months.

However, the law allows an exception by allowing “may set up additional periods of loyalty, up to 24 months provided that, cumulatively,” “contractual changes involve upgrading equipment or technology infrastructure or there is an express acceptance by the consumer.”

in the case of in-person sales, operators must ensure, through any written means that the subscriber is properly informed of the agreed term periods.

And where the contract is concluded by phone or by other means of distance communication, the consumer is bound “only after signing contract proposal or send your written consent to the supplier of goods or service, except where the first telephone contact is made by own consumer. “

During the loyalty period, charges to the subscriber, resulting from the termination of the contract on its own initiative, may not exceed the costs that the supplier had with the installation of the operation,” is prohibited the levying of any return for indemnity title or compensation “.

the charges for early termination of the contract with loyalty period,” the initiative of the subscriber should be proportional to the benefit attributed to it and identified as such and quantified “in the contract,” there can therefore automatically match the sum of the value of future benefits “the date of termination (payable to the set date).

the undertakings providing public communications networks or electronic communications services will be required to make available to the public, as well as those who expressed an intention to sign a contract for services they provide “adequate, transparent, comparable and up to date on the usual terms and conditions” on access and use of services.

Before concluding the contract, operators now have to provide future customers with information on the standard prices charged, “explaining the amounts owed by each of the services provided and the content of each price element. “

in these information must then include the charges for service activation and access, use and maintenance,” detailed information “about the normal discounts and special and targeted tariff schemes, any additional charges, costs relating to rented terminal or whose ownership passes to the customer, and charges due on termination of the contract, including the return of equipment or penalties for early termination at the initiative of subscribers.

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